Your Path to Better Health Begins Here
We aim to make your journey into care as smooth and transparent as possible. Our step-by-step process is designed with your comfort and wellness in mind.
01
Initial Contact
Reach out via our website or call (336) 609-7524. We'll collect basic information and verify your insurance coverage.
02
Intake Assessment
Meet with a clinician for a trauma-informed session to discuss your needs, history, and goals for treatment.
03
Care Planning
Together, we'll create a personalized wellness plan involving counseling, peer support, or care coordination.
04
Ongoing Support
Start your regular sessions via telehealth or in the community, with continuous evaluation of your progress.
Common Questions
What to Expect
Do I need a referral?
No, we accept self-referrals. You can call us directly to schedule your intake assessment.
What insurance do you accept?
We work with many major providers and North Carolina Medicaid plans. Contact us for a full list and coverage check.
New clients can expect a warm, judgment-free environment. Your first session focuses on safety and understanding. We use trauma-informed practices to ensure you feel heard and respected. Care is collaborative; you are the expert on your life, and we are here to provide the clinical and community tools to help you thrive.
The First Few Weeks: What to Expect
Beginning care is a brave step. We want you to feel secure and informed as you settle into your wellness journey with us. Here is how we support you during your first weeks.
Clear Communication
You will receive regular check-ins from our care coordination team. We ensure you have direct access to your clinician and peer support specialist for any questions or scheduling needs.
Privacy & Safety
Your privacy is our priority. All care is delivered in a confidential, HIPAA-compliant manner. We create a trauma-informed space where you can share at your own pace without judgment.
Empathetic Support
Our team works collaboratively with you to adjust your care plan as needed. You are never alone in this—our peer support specialists provide encouragement based on shared lived experience.
Common Questions & Getting Started
We understand that reaching out for support is a big step. Here is everything you need to know about starting your journey with Evergreen Community Behavioral Health.
Do I need a referral to start services?
In many cases, you do not need a formal referral. You can reach out directly to our intake team to schedule an initial consultation. We will help determine the right level of care and verify any specific requirements from your insurance provider.
What insurance do you accept?
We accept North Carolina Medicaid, as well as various private insurance plans. Our team provides a trauma-informed verification process to ensure you understand your coverage and any potential costs before your first appointment.
How can I reach immediate support?
For non-emergency support and scheduling, you can email info@ecbhcare.com or call (336) 609-7524. If you are experiencing a mental health crisis, please dial 988 immediately for 24/7 confidential support.
What is the role of a Peer Support Specialist?
Our Peer Support Specialists are individuals with lived experience in recovery who are trained to provide guidance, advocacy, and emotional support. They work alongside clinicians to help you build resilience and achieve your personal wellness goals.